Help for Hosts


Hosting

Listing

Pricing

Messaging and reviews

Payments and Refunds

Bookings

Cancellations

Other

How do I host with Kazoova?

Sign up with Kazoova, create a friendly profile, and upload a profile photo.

Click the blue List your activity button at the top-right of the screen to list your activity, set your address, and upload photos. Accurately describe your experience to give potential guests a good idea of what your listing has to offer. Set the price and don't forget to set your calendar availability to make sure guests don't contact you when you're not available! Make the activity live and it will become visible in the Kazoova search results.

Answer messages and booking requests from prospective guests in a timely manner using the messaging system on the site. Your response rate and search placement depend on it, so don't keep your potential guests waiting!

Review each of your guests once they have enjoyed their activity. Voicing your experience is an essential part of building our trusted community.

Finally: Check that your listing is visible in the search results. Make sure that our emails reach you by setting up your email account to accept messages from kazoova.com.

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Who can host with Kazoova?

Almost anyone can provide their services through Kazoova. Whether you work alone or own several outlets, you can make use of Kazoova's online Web shop front and payment system, making listings, accepting bookings and communicating with potential customers for free. All we ask is that you are properly qualified and licensed to provide the service you advertise.

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Are there any restrictions on what I can offer?

We love unique and quirky experiences for our guests. However we do have some limits on what Kazoova should be used for. Specifically, we do not permit the following activities to be listed:

  1. Any illegal activity of any kind
  2. Any activity that may cause physical or emotional harm to the guests
  3. Any activity that is hosted by an unqualified person
  4. Any activity that results in guests becoming liable for further expenditure as a result or outcome of the activity.

In the event that we discover a listing which conflicts with our guidelines, Kazoova may exercise its discretion to limit, suspend, deactivate or cancel your account. Please review our Terms of Service for further information regarding your agreements with Kazoova to use the platform.

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What legal and regulatory issues should I consider before hosting with Kazoova?

If you intend to offer a new experience through Kazoova, you need to be aware of how the laws affect your activity. Please review the local laws in force at the location of your activity before listing the activity on Kazoova. By accepting our Terms of Service and activating a listing, you certify that you will follow all applicable laws and regulations.

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How do I create a listing?

Once you have registered and logged into Kazoova, just click on the blue List your activity on the top right of every Kazoova page. There are four easy steps to create a listing:

  1. Describe Activity - where you give details about the activity such as a catchy title and exciting description, the duration, maximum number of participants per booking, price, the location of the activity, and finally your cancellation policy and any rules you wish to provide.
  2. Add photos - where you can upload up to five photos to showcase the experience.
  3. Set Dates - where you use our simple calendar to mark the availability of the activity. Here you can also specify that the activity repeats, for example every Tuesday.
  4. Go Live - where you activate your listing and enable it to be visible in Kazoova search results.

At any point as you create your listing you can see a preview of how it will look to potential customers by clicking on the "View listing" button at the top right. To return to editing, click the back button on your browser.

Once created, you can see your listings and edit them by clicking on your name at the top of the page, and choosing "My Listings" from the drop down menu.

Try creating your own listing today!

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How do I edit my listing?

You can edit your listings at any time by clicking on your name at the top of any Kazoova page and choosing "My Listings" from the drop down menu. You will then see each listing you have created. If you click on the title you will see a preview of the listing as it will appear to potential guests. Click on the "Edit listing" button to alter the title, description, duration, price, location and terms. Click on the "Add photos" button to add new photos or change the existing photos. Click on the "Update calendar" button to change the dates for the activity. Finally, click on the "Hidden/Visible" button on the right to toggle the listing between hidden and visible. Note that if your listing already has guests booked, there may be restrictions on what you can change.

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How do I turn off or delete my listing?

To deactivate your listing, click on your name at the top of any Kazoova page and choosing "My Listings" from the drop down menu. You will then see each listing you have created. Click on the "Hidden/Visible" button on the right to toggle the listing between hidden and visible. When it is hidden, it will not appear in the Kazoova search and nobody will be able to make a booking. Remember you can always edit the listing and reactivate it later.

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What makes an eye-catching listing?

Your customers want to know that your experience is right for them. The most successful listings always have these features:

  • At least three gorgeous photos showing details of the activity, for example: its location, you providing the service, and people enjoying the experience. Your photos reflect on you - they are the equivalent of your own online glossy brochure - so make them good on your Kazoova page!
  • An honest and detailed description of the activity. Tell us exactly what will happen, step by step. Explain the fun and enjoyable things your customers will experience. If there are several unique features of the activity make sure you have a photo for each as well.
  • Competitive prices. Be aware of your competition and offer quality at sensible prices. This way you can build your reputation and become a Kazoova favourite.
  • A clear and up to date calendar. Make sure your activity is available as often as possible to attract more customers
  • Lots of good feedback and a fully completed profile. The more your customers can get to know and trust you, the happier they will be.
  • Fast response times. Make sure you reply to queries quickly and turn them into confirmed bookings!
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Why should my listing have photos?

A picture paints a thousand words and Kazoova allows you to have lots of pictures! You're building your own glossy brochure, so go to town and make it gorgeous. You don't want to have guests arrive and become upset because of a misunderstanding. Nobody likes nasty surprises, so the best way to show people what to expect is to provide lots of lovely pictures.

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What should I put for my location?

The best and simplest approach is to specify the address where you will meet your guests. Your activity may involve travelling elsewhere - if so, you should provide full details in your activity description. But it is essential to specify a clear meeting place - this is where everyone first gathers before the activity begins. Make sure your meeting place is easy to locate and clearly specified. On the day arrive early. You might want to have a sign so the guests know they've arrived. Then everything will go just fine.

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How much does it cost to list my activity on Kazoova?

It is free to list your activity on Kazoova. We charge a fee of 10% + 50p for each successful booking. You can choose to absorb the fee, split it 50:50 with your guest, or pass it on to your guest. There is no charge if your activity is free.

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How much should I charge for my listing?

Not too much and not too little. Be aware of your competition and offer quality at sensible prices. This way you can build your reputation and become a Kazoova favourite. A trusted Kazoova host has much more ability to get customers compared to a host with no reviews.

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How do I set up different rates for different days?

To make things clear for your guests and easy for you, we specify that each listing should be at a fixed price. If you do want to have different prices for different days then you need to create a new listing for each new price. For example, if you run a yoga class every Wednesday and Sunday, but the Sunday price is more expensive, then you create a repeated listing for the Wednesday classes at the lower price and create a second repeated listing for the Sunday classes at the higher price. To distinguish the listings, we recommend you make the titles different, for example "Jemma's Yoga (Wednesdays)" and "Jemma's Yoga (Sundays)".

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How do I view and send messages?

When you are logged in, at the top of every Kazoova window you will see a little envelope. Click on the envelope and you will be able to see your Kazoova Inbox. Here you can read any new messages that you have been sent from guests and reply to them. You can also delete messages to the Trash folder (and undelete them). Moving important messages to the Archive will keep them safe for long term storage. Guests can send messages to hosts on each listing page. Underneath the details about you there is a blue "Contact Me" button that allows them to write an email message to you.

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How do I respond to rude or abusive messages?

Please do not respond at all. Forward all abusive mail to us using the Ask a Question link in the Help menu at the top of the page and we will investigate. If necessary we will terminate the membership of members who have not followed our terms and conditions and guidelines. Kazoova is a social community built on trust and mutual support. We encourage friendly, calm discussion.

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How do I receive payments?

Kazoova sends all payments to hosts using direct bank transfer or Stripe. When you receive your first booking we will get in touch and ask for your bank details. Once you have accepted a new booking, and shortly after the activity has taken place, the total is transferred to your linked bank account. (Note that if you prefer immediate payment let us know and we can set this up for you - this would mean you take liability for any refunds and our cancellation policies would not apply.)

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How do I get paid?

Soon after your activity has successfully taken place Kazoova will initiate payment to you by a direct transfer to your bank account. Note that the payment may take up to 7 days to arrive in your account. (Note that if you prefer immediate payment let us know and we can set this up for you - this would mean you take liability for any refunds and our cancellation policies would not apply.)

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What are the host service fees?

Kazoova operates a flexible charging policy. By default, hosts are charged a small fee for each transaction, which we aim to keep lower than any system you are currently using. We have no subscription charges. This means that we provide everyone with free listings and free profiles, and best-in-class payment processing. We believe the benefits of using Kazoova make this really attractive and competitive. If you compare your Kazoova costs with the costs of developing and maintaining your own website, electronic booking system, secure payment system, messaging system and customer support, you will find you make more money with us..

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What are Host obligations?

Every Kazoova experience is different, so we encourage hosts to use their best judgement when deciding what to offer. We encourage everyone to meet the following host obligations.

You should make sure that your listing meets minimum quality standards regarding safety, access, and cleanliness and is consistent with your description on Kazoova. If you say something will definitely happen, make sure it does. If you show a photo of a location or activity, make sure reality matches the picture.

Make sure to provide your guests with your up-to-date contact information so guests know they always have someone to reach out to if they have questions or problems. You need to be reachable and responsive to your guests. If you will not be available, make sure you provide your guest and Kazoova with an alternative point of contact before the activity begins.

You can coordinate using our messaging system to ask guests what else they'll need - are there special dietary requirements, or requests for a special option you might offer. It's the little things that guests love about joining an experience with our fabulous hosts, so if you can provide that personal touch, guests tend not to leave it unnoticed when writing their reviews. Some hosts even go above and beyond by providing little gifts or souvenirs to make their Kazoova experience that much more memorable.

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How do I refund a customer?

Please contact us at admin@kazoova.com.

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Do I have to refund my customers if they make a complaint?

Our Guest Refund Policy helps protect guests from last-minute host cancellations, and listings that are misrepresented, or lacking in significant promised details that are within the control of the host. Therefore, we may require that you give your guest a refund if you violate one or more of our Host Obligations. We have these standards in place to help you ensure all your guests have a pleasant experience.

The best way to avoid this type of situation is to be responsive to your guests and to Kazoova at all times, in case your guest needs to reach you or makes a complaint. If you will not be available, make sure you provide your guest and Kazoova with an alternative point of contact.

The majority of the time, issues that your guest may have are quickly solved when you communicate and work things out together, so make sure to get in touch with your guest before contacting us, if your guest is unhappy. In most cases, small issues are solved instantly.

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How do I accept a booking request?

Once a potential guest has clicked the blue "Book it" button and provided their payment details, you will be sent an email notification by Kazoova to your external email and your Kazoova Inbox. The email will give you details of the guest and instructions on how to confirm or deny the booking request. You have 48 hours to respond. If you do not respond within 48 hours then the booking request will be automatically cancelled.

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How do I edit my calendar?

When you create your listing, you also need to create events on your calendar. Each event is a specific occurrence of that activity. You can add or edit events on the calendar at any time, by clicking on your name at the top of the window, choosing "My Listings" from the drop down menu, and clicking on the "Update calendar" button.

You will see a large calendar on your screen. To change months, click on the left and right arrows at the top-right of the screen. To add a new event for the current activity, click on a day. A pop-up window will then enable you to select the date and start time of the event. (If you wish to change the duration, you need to edit the listing or create a new listing - each listing has a fixed duration.) You may also create a repeated event. To achieve this, you need to check the "Repeated event" box. You will then be able to choose whether this event repeats after a certain number of days, weeks, or months and when the repeats end.

If your activity occurs several times per day, just create a new event for the same listing at each time you want. For example, if you run cooking lessons every weekday in the afternoon, but on Thursdays you also run an evening class, then you can create the activity with a weekly repeating event for Monday, Tuesday, Wednesday, Thursday and Friday, and a second weekly repeating event in the evening on Thursdays.

If you want to edit or delete multiple events in your calendar, then you can click on the first event and then drag the mouse to select multiple dates in the calendar. When you release the mouse button, the Edit Events window will pop up and you can change details or delete all the selected events in one go.

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How much notice should I give before changing dates?

If there are no guests booked on the date you wish to change, you may change the event without restrictions. If you have guests booked on the date you wish to change, then we recommend you do not cancel or change wherever possible, to ensure your guests give you positive feedback. If the change is unavoidable, then we strongly recommend you notify each guest and ask them to change their bookings before you cancel or change the event, to ensure you keep your customers.

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What cancellations policies can I use for my listing?

Kazoova provides four standard cancellation policies:

  1. Flexible - full refund 24 hours prior to activity, except fees. If the guest cancels at any time up to 24 hours before the activity is due to begin then they will be refunded their payment, minus fees. If they cancel less than 24 hours before the activity they are not entitled to any refund.
  2. Moderate - full refund 5 days prior to activity, except fees. If the guest cancels at any time up to 5 days before the activity is due to begin then they will be refunded their payment, minus fees. If they cancel less than 5 days before the activity they are not entitled to any refund.
  3. Strict - 50 percent refund up to one week prior to activity, except fees. If the guest cancels at any time up to one week before the activity is due to begin then they will be refunded half their payment, minus fees. If they cancel less than one week before the activity they are not entitled to any refund.
  4. Non-refundable - bookings are non-refundable and non-transferable. Once a booking is confirmed, guests are not entitled to any refund and the booking is not transferable to other guests.
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What happens if my customer cancels?

If your customer cancels in the permitted the time period specified by your chosen cancellation policy, then they will receive a full or partial refund. If they cancel too late, they will not be entitled to a refund. After they cancel, your calendar will be automatically updated to reflect the new availability.

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How can I get featured on Kazoova home page?

Please get in touch with us using the Ask a Question link in the help menu if you feel your Kazoova experience is unique and deserving of a special mention. We prefer to feature hosts who have demonstrated excellent service to their guests through fabulous reviews. We also look for stunning photography to show the experience at its best. If you can convince us your product fits the bill, we may supply our own photographer for you.

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